Frequently asked questions
Please note that these FAQ’s are relative to bookings made directly with Lakeside Accommodation. Some information may vary if your booking is made through a third party website.
Covid Cancelation Terms and Conditions
While we would love to be able to offer all guests the ability to cancel free of charge up until the day of arrival, for us as a small business that has taken a hit from Covid, this just isn’t possible. When we have cancelations at short notice, it is extremely difficult and sometimes impossible to re-book the property.
Please read below to find which policy applies to your booking:
If you are currently in an alert level 3 or 4 area, and hoping that you will be allowed to travel by the date of your stay, we do require written cancelation from you at least 21 days notice in order for us to provide a full refund.
For cancelations made 20 – 0 days prior to your arrival, we will charge a cancelation fee of 10% of your booking total – the remainder of your booking cost will be held as a credit for you to use within the next 12 months. This will not be offered as a refund.
If you are currently in an alert level 2 (or lower) area, we will provide a full refund for you if your area, or Taupo, goes into a sudden level 3 or 4 lockdown that does not allow you to travel to Taupo – Provided that you get in touch within 24 hours of the lockdown being announced.
I’ve noticed that the property I’m interested in is more expensive to book on third party sites. How can I ensure I get the best rate?
When will payment be taken?
If you have booked a property through a third party site (Booking.com, Expedia, Agoda, Airbnb etc) you will be bound by their payment terms. Please refer back to that provider for the terms of payment.
Why was I charged more than my booking total?
Can I avoid the 2.3% credit card surcharge?
Can I pay by cash or eftpos at the property?
Can I book without loading my credit card details?
When will I receive the property access information?
If the property you have booked has a digital keypad, you will receive an email by 10am on the morning of your arrival with the code and access instructions. The digital code can only be generated on the same day that you are checking in, which is why we are unable to send it through prior to the day you arrive.
If you haven’t received the access information by 10am on the morning of your arrival, please contact us so that we can re-send it to you. Please check your junk folder as sometimes these details can go to junk or spam.
Is there an information booklet at the property?
What is the check in time?
Where an arrival after 8:00pm is required we ask that you make contact with us in advance so that we can ensure you understand how to access the property.
What is the check out time?
Do you allow early check ins or late check outs?
You can request an early check in or late check out by contacting us on 021 596 379 the day before you are due to arrive or the day before you are due to depart.